FAQ
General Questions
Are the Coloris products selling at Shop Online Coloris.my the authentic Coloris products?
Yes, Shop Online Coloris.my is an official e-store of Coloris.
Where else can I buy Coloris products?
Besides Shop Online Coloris.my, you may find Coloris products in major departmental stores such as :
- Sogo KL, Level 1, Women Handbag Section
- Sogo I-city, level G, Women Handbag Section
- Sogo Southkey, level G, Women Handbag Section
My Coloris item is broken. Where can I fix it?
Kindly send an email to our e-Customer Care Personnel at customercare@coloris.my for further assistance.
How do I create a Shop Online Coloris.my account?
You may create your account by clicking Login/Sign Up at the top-right of the interface.
I’ve forgotten my password. What should I do?
Go to Login/Sign Up and click Lost Your Password to retrieve your password via email.
By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions in Shop Online Coloris.my?
Yes, Coloris.my is happy to keep you updated with our new arrivals and ongoing sales and promotions from time to time, via email.
What form of payment do you accept?
We only accept:
Credit card (Visa, MasterCard)
Debit card
Online banking (Maybank2u, AmOnline, RHB Online, Hong Leong Connect, CIMBClicks, FPX, AffinOnline)
Is it safe to use my credit card at Shop Online Coloris.my?
All transactions on our website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.
How do you ensure the quality of products?
We ensure every product’s quality by complying with our Quality Control Principles before proceeding with delivery.
The color of fashion items is different from what I've seen in person. Why?
Although we have made every effort to display the products and its colors as accurately as possible, the displayed color of products will depend upon one’s monitor and we cannot guarantee that one’s monitor will accurately portray the actual colors of the products.
ORDERING & PURCHASING
Do I need an account to place an order online?
Yes, you are required to own an account in Shop Online Coloris.my before purchasing the item online.
How do I make a purchase?
You may shop by product category such as Bags, Accessories or wallets, type of products or you may also pick your preferences on the Selection Column in the Shopping Page. Click on the desired product for more information before selecting the quantity that you would like to purchase and click the ‘Add to Cart’ button before proceeding to the Checkout page, or continue browsing the Shop Online Coloris.my for more products. You are required to register your personal details with us before your order can be processed.
What should I do if there’s a problem with my order?
Please kindly contact us at customercare@coloris.my and our e-Customer Care Personnel will be able to help you.
Can I add items into an existing order?
Yes, you may add items into an existing order before proceeding to Checkout.
How do I cancel an order?
No, your placed order cannot be canceled once you’ve checked out from Shop Online Coloris.my. Therefore, please kindly check your order before proceeding to Checkout.
What is the reason my order is canceled?
We reserve the right to cancel the order in the event if the purchase made is invalid.
